Privacy Policy

BSWAN AI
Effective Date: 01.01.2026

This Privacy Policy explains how BSWAN AI(“Company”, “we”, “us”, or “our”) collects, uses, processes, and protects personal data when you use our website, applications, platform, and related services (collectively, the “Service”).

We are committed to protecting personal data and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations.

By using the Service, you acknowledge and agree to the practices described in this Privacy Policy.

1. Role of BSWAN AI in Data Processing

Depending on how the Service is used, BSWAN AI may act as:

Data Controller

For personal data related to:

account registration
billing and payments
communication with us
platform usage analytics
compliance and security

Data Processor

When Users upload contact databases and use the platform to communicate with third parties (e.g., phone calls, SMS, emails), BSwan.ai processes such data strictly on behalf of the User.

In such cases:

the User is the Data Controller
BSwan.ai acts as the Data Processor

Users are responsible for ensuring they have a lawful basis to process personal data they upload.

2. Information We Collect

2.1 Information You Provide

We may collect:

full name
company name
email address
phone number
billing details
account login credentials
support requests and correspondence

2.2 Data Uploaded by Users

Users may upload:

contact databases
phone numbers
email lists
customer records
call scripts and campaign data

We process this data solely to provide the Service.

2.3 Automatically Collected Data

We may collect:

IP address
device information
browser type
session logs
usage analytics
platform activity metrics

This data helps us improve performance, security, and reliability.

3. How We Use Personal Data

We do not sell personal data.

create and manage accounts
provide platform functionality
operate AI agents and communication tools
process payments and billing
provide customer support
monitor platform performance
detect fraud, abuse, and security threats
comply with legal obligations

We do not sell personal data.

4. Legal Bases for Processing (GDPR)

We process personal data under the following legal bases:

performance of a contract
legitimate interests (security, fraud prevention, service improvement)
legal obligations
consent (where required by law)

Users are responsible for ensuring lawful consent where required when using contact databases.

5. Communications Data Processed on Behalf of Users

When Users utilize the platform for:

AI calls
SMS campaigns
email campaigns
messaging automation

BSwan.ai processes personal data strictly on behalf of the User.

We do not:

own contact databases
use contact data for our own marketing
access campaign data unless necessary for support or security

The User is solely responsible for:

ensuring lawful data collection
obtaining consent where required
complying with applicable privacy laws

6. Data Sharing

We may share data only when necessary with trusted third-party service providers, such as:

cloud infrastructure providers
telecommunications providers
email delivery services
payment processors
analytics providers

These providers process data under strict confidentiality and security obligations.

We do not sell or rent personal data.

7. International Data Transfers

Personal data may be transferred to countries outside the European Economic Area (EEA).

When this occurs, we ensure appropriate safeguards, including:

Standard Contractual Clauses (SCCs)
secure cloud infrastructure
contractual data protection commitments

8. Data Retention

We retain personal data only as long as necessary to:

provide the Service
comply with legal obligations
resolve disputes
prevent fraud and abuse

User-uploaded campaign data may be deleted:

upon account termination
upon request
according to retention policies

9. Data Security

We implement appropriate technical and organizational security measures, including:

secure cloud infrastructure
encryption in transit
access controls
authentication protections
internal access restrictions

No system is completely secure, but we continuously work to protect data.

10. User Responsibilities Regarding Personal Data

Users who upload contact databases confirm that:

data was collected lawfully
recipients were informed where required
consent exists where required
applicable laws are followed

BSWAN AI does not independently verify uploaded data sources.

11. Your Rights (GDPR)

Depending on your location, you may have the right to:

access your personal data
correct inaccurate data
request deletion
restrict processing
object to processing
request data portability

Requests can be submitted to:
legal@bswan.ai

12. Cookies and Tracking

We may use cookies and similar technologies to:

maintain sessions
improve usability
analyze traffic
enhance security

Users may control cookies via browser settings.

13. Children’s Privacy

The Service is not intended for individuals under 18.
We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this Privacy Policy periodically.
Continued use of the Service constitutes acceptance of updates.

15. Contact Information

BSWAN AI LTD
Franklinou Rousvelt, 170, LIMASSOL CHAMBER, 2nd floor, Omonoia, 3048, Limassol, Cyprus
Email: legal@bswan.aice of updates.